Your Rights Under New Zealand Law

Under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986, you are entitled to a repair, replacement, or refund if a product is faulty, not fit for purpose, or does not match its description. These rights apply in addition to our return policy below.

30-Day Returns

We accept returns within 30 days of delivery. To be eligible, items must be unused, in original packaging, and accompanied by proof of purchase.

Non-Returnable Items

Custom-cut or made-to-order products, installed items, or products damaged through misuse cannot be returned unless faulty.

Damaged or Faulty Items

If your order arrives damaged or faulty, contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement, repair, or full refund at no cost to you.

How to Return an Item

Email us at kynoradecor@gmail.com with your order number and reason for return. We will provide return instructions. Do not send items back without contacting us first.

Refund Processing

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are processed within 5–10 business days to your original payment method. Shipping costs are non-refundable unless the item is faulty or we made an error.

Return Shipping

For non-faulty returns, you are responsible for return shipping costs. We recommend using a tracked courier service as we cannot be responsible for items lost in transit.

Contact Us

Email: kynoradecor@gmail.com
Website: kynoradecor.co.nz

Last updated: August 2026